FAQ's

We've put together some commonly asked questions to give you more information about Pop Cave Toys and the products we offer. 

If you have a question you can't find the answer to, please contact us.

Shipping:

We know how important it is that you receive your items in good condition, so we always take extra care in packaging and shipping your order to ensure that your items arrive safely and undamaged. There are however, some exceptions that must be taken into consideration when placing your order.

Shipping Damage/Lost Packages:

  • All products purchased and shipped from thepopcave.com will be shipped by a third party carrier. As a result, risk of loss or damage for such products will pass to you upon our delivery to the carrier. Since we do not have any control over how the carrier handles your package, we can't be held responsible for their delivery practices and cannot guarantee that your item(s) will always arrive in mint condition.
  • If your package arrived damaged by the carrier, or has been lost in transit, please contact USPS (File a claim) / UPS (File a claim) as soon as possible to initiate a parcel damage claim. 
  • Please note that a minor packaging flaw that doesn't affect the contents is not considered a defect or damage for parcel insurance or refund claims.

Orders are shipped within 3 business days, via USPS/UPS/FedEx/DHL.

 WE SHIP WORLDWIDE!!!

Domestic Shipping Rates:

  • We utilize CCS (Carrier Calculated Shipping) to determine the rates. Shipping costs will vary depending on the shipping destination.
  • Delivery typically within 3 - 5 business days (may vary depending on location)
  • Free shipping on all orders over $150.00

International Shipping Rates:

  • We utilize CCS (Carrier Calculated Shipping) to determine the rates. Shipping costs will vary depending on the shipping destination.
    • Delivery times will vary depending on many factors, such as, location, shipping method chosen and the recipient customs policies.
 
Return Policy: 

ALL SALES AT THEPOPCAVE.COM ARE FINAL. Please make sure that your order is correct prior to checkout. We cannot accept returns or exchanges, with the exception to the special conditions as outlined in our Return Policy. QUALIFYING ORDER CANCELLATIONS WILL INCUR A 20% CANCELLATION FEE.

Pop Cave Toys Error:

  • If we made a mistake, such as sending the wrong item, please contact us at thepopcaveemail@gmail.com within 3 days of receiving the item(s) and we will begin processing your return and replacement at no additional cost to you.
  • Photos of the incorrect item(s) may be required, and a RMA (Return Merchandise Authorization) will be issued.
  • In order to be eligible for a return, you must email thepopcaveemail@gmail.com. If your shipment qualifies for a return, instructions will be provided. Any/all returns sent back without return authorization will be refused.

* If your return is approved, all items must be in the original, factory-sealed packaging and in the same condition that they were received. Products that have been opened, tampered with, played with or altered, will not be eligible for return.

Refused or Undeliverable Packages: 

  • Packages returned due to an incorrect address provided or refused delivery are subject to a restocking fee of up to 30% of the original purchase price. 
  • Postage for reshipped packages will be billed to the purchaser. 

Replacements on sold out items:

  • Due to the limited nature of our products, we cannot guarantee that the item(s) can be replaced.
  • Replacement for sold out items are not always available.

 

Still have questions? Please do not hesitate to contact us at thepopcaveemail@gmail.com or by calling us at 661-476-5495 We are here to help!